Frequently Asked Questions
What is the return policy?
We believe it's important that every customer is 100% satisfied with their purchase. If a product doesn't meet your expectations, you can return it to us within 14 days of receipt .
In that case, please contact us—and we'll work together to find a suitable solution. Our goal is for you to shop worry-free and look back on your order with a good feeling.
Are some purchases final?
We cannot accept returns for some items. If this is the case, this will always be clearly stated before purchase . This includes, for example:
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Personalized or custom-made products
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Items with a limited shelf life
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Hygiene products that cannot be sold after opening
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Items that are used or damaged after receipt
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Redeemed gift cards or digital products
We do our best to provide all information clearly in advance, so that you never encounter any surprises.
When will I receive my order?
We do our best to ship your order as quickly as possible. In most cases, your order will be processed within 1 to 2 business days .
Once your package is on its way, you'll receive an email with all the shipping information. The actual delivery time depends on your location and the carrier.
Where are your products made?
Our products are produced both locally and globally. We carefully select our production partners to ensure high quality and fair pricing.
What are the shipping costs?
At Steamex, we believe that quality and convenience go hand in hand. That's why we offer free shipping on all our products as standard. We want every customer to enjoy perfect clothing and professional results at home without any hassle. No extra costs, no surprises—just the service and care you expect from Team Steamex.