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Frequently Asked Questions

We believe it's important that every customer is 100% satisfied with their purchase. If a product doesn't meet your expectations, you can return it to us within 14 days of receipt .

In that case, please contact us—and we'll work together to find a suitable solution. Our goal is for you to shop worry-free and look back on your order with a good feeling.

We cannot accept returns for some items. If this is the case, this will always be clearly stated before purchase . This includes, for example:

Personalized or custom-made products
Items with a limited shelf life
Hygiene products that cannot be sold after opening
Items that are used or damaged after receipt
Redeemed gift cards or digital products

We do our best to provide all information clearly in advance, so that you never encounter any surprises.

We do our best to ship your order as quickly as possible. In most cases, your order will be processed within 1 to 2 business days .

Once your package is on its way, you'll receive an email with all the shipping information. The actual delivery time depends on your location and the carrier.

Our products are produced both locally and globally. We carefully select our production partners to ensure high quality and fair pricing.

At Steamex, we believe that quality and convenience go hand in hand. That's why we offer free shipping on all our products as standard. We want every customer to enjoy perfect clothing and professional results at home without any hassle. No extra costs, no surprises—just the service and care you expect from Team Steamex.

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